 Description
The course is presented as a series of lectures and hands-on workshops and will incorporate the following topics:
- Importance of the manager to the organization
- Role of the manager
- Challenges managers overcome
- Confident communication
- Building successful teams
- On the job coaching
- Managerial time management
- Action Plan
Notes
All QMI Scotland Limited courses involve a high level of student participation. A full set of student notes will be provided. A Certificate of Attendance will be awarded to all students successfully completing the course.
Aim
The aim of the course is to:-
- Demonstrate practically what can be done, and achieved by managers to improve the working environment and productivity.
- To review the role of the manager at work.
- To determine whether the day to day problems are the cause or the effect.
- To review effective communication at work and the role it has to play.
- To examine on-the-job training / coaching of employees
- To review time management as it affects managers.
Audience
Those who supervise or manage staff/operators, and are new to their management role.
Price
Please Contact Us for details.
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Instructors
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Catherine Macneil
Cath Macneil - Consultant (West of Scotland) - BSc, MSc, AMCQI, MCIPS, IRCA Registered Provisional Auditor, EFQM Trained Assessor
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Ian Jones
Ian Jones - Director - I.Eng, FCQI, FIIE, MIED, IRCA Registered Principle Auditor, CQI Registered Senior Consultant
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Jack Dunn
Jack Dunn - Director - MSc, FCQI, IRCA Registered Lead Auditor, Accredited EFQM Assessor, CQI Registered Senior Consultant
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Phillip Spence
Phillip Spence - Associate Consultant - BSc, CBiol, MCQI, IRCA Registered QMS, EMS & OH&SMS Lead Auditor
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